QuickBooks Common Questions

Q: Who created the software applications found in the QuickBooks Solutions Marketplace?
A: Most of the software applications in the QuickBooks Solutions Marketplace were created by third-party software companies that wanted to enable their software to help QuickBooks users. By searching the QuickBooks Solutions Marketplace, you can find new integrated third-party software applications to help your business or find out if new versions of your favorite business software now integrate with QuickBooks.

Q: What does it mean when a software product is “integrated” with QuickBooks?
A: When software is integrated with QuickBooks, it can share data with QuickBooks automatically, saving you time by reducing data entry and reducing errors. Integration allows selected sales, customer, or financial data to automatically move between software products.

Q: What do I do if I have a question or problem with third-party software that I found in the QuickBoooks Solutions Marketplace?
A: Since third-party software companies provide these software applications, Intuit cannot provide customer or technical support for these products. Please contact the company who developed the software for technical and sales support directly. Many software companies also have web sites that provide fast and easy access to support information.

Q: Do any of the software applications in the QuickBooks Solutions Marketplace work with non-U.S. versions of QuickBooks?
A: Yes. Some products in the QuickBooks Solutions Marketplace are designed for Canadian editions of QuickBooks Pro and Premier. Review the “Works with” section at the top of the software application’s detailed description to see whether an individual product works with Canadian editions of QuickBooks.

Q: Do any of the software applications in the QuickBooks Solutions Marketplace work with QuickBooks Online Edition?
A: Yes. Some products in the QuickBooks Solutions Marketplace are designed for QuickBooks Online Edition. You can determine which ones work with QuickBooks Online Edition by reviewing the “Works with” section at the top of each product’s detailed description.

Q: What do I do if the QuickBooks Solutions Marketplace web site is not functioning properly?
A: Please use the Feedback link at the bottom of any page to tell us exactly what the problem is. We may not be able to respond personally to each email, but we will make sure that the problem is addressed promptly.

Q: How do I know if a software application fits my needs?
A: Products are rated and reviewed by other QuickBooks owners who have used them. You can use these ratings as a basis for determining the quality of the software, its pros and cons, and whether it’s right for your business. In many cases, trial and demo copies of the software application are available for you to try. Once you have used one yourself, you can rate and review as well and post the review to the QuickBooks Solutions Marketplace.

Q: How do I know if a software application in the QuickBooks Solutions Marketplace will run on my computer?
A: When you find the product you are looking for, read the system requirements at the bottom of the detailed description.